At SPORTA, we are committed to providing high-quality sports products and a reliable shopping experience. This policy explains our procedures for returns, exchanges, and refunds in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia.
Customers may request a return and refund within three (3) days from the date of receiving the product, provided that:
Return requests are subject to verification of the product's condition and eligibility under the applicable regulations.
Where legally applicable, the customer shall bear the return costs resulting from cancellation of the contract, unless the return is due to a product defect, non-conformity with the agreed specifications, or another circumstance for which SPORTA is responsible.
Customers may request an exchange subject to the following conditions:
Exchanges are subject to product, size, and color availability.
If the requested replacement is unavailable, the customer may select another product of equivalent value or receive a refund, subject to the applicable terms.
If the customer receives a product that is defective, damaged, or does not match the product or specifications agreed upon, the customer should contact SPORTA as soon as possible after discovering the issue.
Customers may be requested to provide photographs or videos showing the condition of the product.
Where the defect or non-conformity is attributable to SPORTA or the supplier, SPORTA will bear the applicable return or replacement shipping costs.
This does not affect any other statutory rights available to the consumer under the laws and regulations of the Kingdom of Saudi Arabia.
The consumer's right to cancel a contract does not apply to cases excluded under the Saudi E-Commerce Law and its Implementing Regulations, including, where applicable:
Nothing in this policy shall be interpreted as limiting any statutory consumer rights in relation to defective or non-conforming products.
For sports equipment containing electrical or electronic components:
· The equipment must not be assembled or operated if the customer intends to return it solely due to a change of mind.
· The original packaging, accessories, and all components supplied with the equipment must be retained.
· If the equipment has been used, this may affect the customer's eligibility to cancel the contract due to a change of mind, in accordance with the applicable regulations.
· If the customer wishes to return the equipment solely due to a change of mind, the customer shall be responsible for the shipping and transportation costs associated with the return, based on the actual cost determined by the shipping company used to process the return.
· The customer shall not be responsible for return shipping costs where the return is due to a defect, malfunction, or non-conformity with the product specifications, subject to the applicable statutory rights and regulations.
For refurbished products, the condition and description of the product will be clearly stated before the purchase is completed.
Some refurbished products may have minor signs of previous use or superficial scratches that do not affect the performance of the product. Such conditions will be disclosed where known and relevant to the customer's purchasing decision.
The presence of any condition or defect that has been clearly disclosed before purchase shall not be considered an undisclosed defect or a reason for return. This does not affect the customer's statutory rights in the event of any other undisclosed defect or if the product does not conform to its description or the agreed specifications.
Warranty for Refurbished Products:
All refurbished equipment is covered by a three (3) month warranty from the date of delivery. The warranty covers defects or malfunctions that are not caused by misuse, accidents, improper use, or unauthorized modifications.
The warranty does not cover failures or damage resulting from:
Nothing in this warranty policy shall affect any statutory consumer rights relating to defects or malfunctions covered by the applicable warranty or defects that existed prior to delivery and were not disclosed to the customer.
Once the returned product has been received and inspected and the return has been approved, SPORTA will initiate the refund process.
Refunds will be made through the original payment method, subject to the procedures of the relevant payment service provider, bank, and applicable regulations.
This does not affect the customer's statutory right to receive any amount legally due, including where the product is defective, non-conforming, or where SPORTA is responsible for the return.
If SPORTA fails to deliver or perform the order more than 15 days from the date of contracting or the agreed delivery date, the consumer may cancel the contract and recover the amount paid, in accordance with the Saudi E-Commerce Law, unless the delay is due to force majeure.
SPORTA will also notify customers of any expected delay or significant difficulties that may materially affect delivery.
Customers may submit a return or exchange request through:
Email: [email protected]
Customer Service: 8001240377
The request should include:
Our customer service team will review the request and contact the customer to complete the process.
